The Commission has issued a request for information (RFI) to e-commerce platform Shein, utilizing the authority conferred by the Digital Services Act (DSA). The request seeks internal documents and comprehensive details regarding the risks associated with illegal content and goods on its marketplace, the transparency of its recommendation systems, and the accessibility of data for qualified researchers.

Additionally, the Commission is asking Shein to furnish detailed information about the measures implemented to address risks related to consumer protection, public health, and user well-being. The request also includes inquiries about the safeguarding of users’ personal data.

Shein is required to submit the requested information by 27 February 2025. Following the evaluation of the responses, the Commission will decide on subsequent actions, which may include the formal initiation of proceedings under Article 66 of the DSA.

This request for information is part of the ongoing DSA investigation into Shein. It does not affect the concurrent investigation by the Consumer Protection Cooperation (CPC) Network, which is coordinated by the Commission and focuses on Shein’s adherence to EU consumer law, complementing the DSA investigation.

Previously, on 28 June 2024, the Commission sent an RFI to Shein regarding the measures taken to comply with DSA obligations related to the Notice and Action mechanism for reporting illegal products, the presence of “dark patterns” on its online platforms, the protection of minors, the transparency of recommendation systems, the traceability of traders, and compliance by design.

On 5 February, the Commission released a Communication outlining a Comprehensive EU Toolbox for Safe and Sustainable E-commerce. The toolbox aims to address challenges associated with low-value imports from non-EU traders throughout the product life cycle, particularly emphasizing DSA enforcement actions concerning e-commerce practices.

Please refer to our related article for further details.